Labor Premier

RSI’s Labor Premier is a flexible, efficient, and integrated software solution that supports Labor and Workforce agencies through modernization efforts, unemployment events, and mission-critical situations.

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Overview

Labor and Workforce Agencies serve as the impartial administrators of benefits. They are tasked with collecting billions of dollars in tax funds, distributing jobless benefits, maintaining tax and benefit integrity, and ensuring that the underlying trust fund is positioned to be solvent. Whether a small state that serves less than a million customers or a large state with tens of millions, each agency has a similar task and plays a critical role in the smooth functioning of a state.

Our goal at RSI is to help Labor agencies streamline their operations and improve overall services through the delivery of transformative technologies in Unemployment Insurance. RSI offers a cost-effective approach to problem solving. Our project plans can be scaled to the Labor agency’s needs. With a team of seasoned professionals, we efficiently assess the scope and breadth of our client’s challenge and devise effective methods of achieving your goals and objectives. This provides the agency with more flexibility and allows it to focus more experienced staff on necessary duties that are upscaled by an unemployment event.

Key Features

1

Labor Premier is built with Service Oriented Architecture (SOA) using the principles of open design. This means that our clients have full (and secure) access and control over their data, allowing them to make changes, upgrades, and integrations without having to rely on RSI.

2

Labor Premier’s Business Rules Engine (BRE) simplifies rule configuration and provides agencies with greater control and flexibility over their business rule management.

3

In-built features such as Machine Learning and Artificial Intelligence deliver benefits such as greater accuracy, reduced human costs, lighter workloads, and faster turnaround times.

4

At RSI, we believe in listening first. Our solutions are tailored to meet the specific and unique needs of your agency. We work with you to develop solutions, ensuring that they are effective and implementable.

5

Data driven insights such as mobile analytics provide agencies with the information needed to create a more engaging and efficient claimant self-service experience.

6

Deep domain expertise and extensive industry knowledge give us an advantage in being able to understand the workings and nuances of the UI industry. We are acutely aware of the challenges that today’s agencies face, and we also know the important factors to consider when implementing a new system.

woman on the phone and taking notes at a desk

Industry Challenge

Our Solution

RSI brings experience, insight, and the vision necessary to optimize Labor agencies. From implementing modern software solutions to overseeing organizational change management and training, RSI has expert staff well-versed in the adaptation and growth in all aspects of a modern Unemployment Insurance program.

Labor Premier is RSI’s integrated, next-generation solution to support core Unemployment Insurance functions like:

  • Employer Registration, Account Maintenance, and Experience Rating
  • Wage Report and Contribution Report Processing
  • Payment Processing
  • Employer Accounting and Financial Accounting
  • Benefit Charging
  • Federal and Management Reporting
  • UI Integrity Issue Identification Including Benefit Overpayment Detection
  • Collections/Recovery
  • Audit Management and UI Desk and Field Audits.

Labor Premier comprises four primary modules: UI Tax Processor, UI Integrity Warehouse, Collections Manager, and Audit Manager. Designed with an open technical architecture and a set of integrated shared services, our product easily integrates with other systems and provides much-needed flexibility to Labor and Workforce Agencies. Each module can stand alone, but also leverages shared data meant to complement your operational needs and avoid unnecessary system redundancy.

We’re here to help. In addition to software solutions, RSI also offers a suite of services designed to streamline operations and improve overall efficiency. These include System Modernizations, Independent Verification and Validation, Training, Organizational Change Management and Organization Design, Business Process Improvement, and Requirements Definition.

Technical Details

  • Integratable. Labor Premier is based on the principle of Service Oriented Architecture (SOA). SOA is the leading paradigm for software development and integration, increasing the ease of data sharing, integrating disparate resources and applications, and freeing teams from vendor lock-in.

  • Data Driven. By implementing RSI’s UI Integrity Warehouse within Labor Premier, RSI’s data driven and proven approach to tax and benefits integrity management can further enable your agency to make better decisions with more certainty.

  • Flexible. Our product can easily be adapted to modify business processes using a Business Rules Engine (BRE). As a result, system changes are simplified, reducing implementation time and lowering system maintenance and enhancement costs.

  • Secure. Labor Premier conforms to strict security standards like FedRAMP, SOC2, IRS PUB 1075 and NIST 800-53. All modules have been certified on leading hardware, operating platforms, and relational databases.

  • Highly Available. Your system is always up and does not need to be taken offline to perform upgrades or run batch processes. RSI offers both cloud and on-premises delivery platforms, working with enterprise, hyper-scale cloud partners like Microsoft and Amazon.

  • Open and Upgradable. We stand behind our product and offer support as needed. However, our open architecture means that you can do what you need to integrate with new technology and are not locked in with RSI on a closed, black box product. You own your data.

  • Modern. RSI’s software solutions use the latest protocols and best-in-class technology. Inbuilt AI rules, machine learning, and other forms of automation help to simplify your operations and reduce workload burdens.

The RSI Difference

  • Partnership. We believe that service starts with listening to the needs and goals of our clients and involves tailoring solutions to truly address your challenges. We provide ongoing feedback and open communication so that you’re not left wondering or out of the loop.

  • Expertise. We are a team of full-time business and information systems consultants bringing to bear 25 years of experience, and a suite of software solutions dedicated exclusively to government.

  • Consulting and Change Management. Our suite of Premier Professional Services are aimed at helping your implementation go as smoothly as possible. We employ industry experts and consultants who can help you navigate the transition with as little friction and disruption as possible.

  • Industry Knowledge. RSI employs experienced team members with decades of experience in the Unemployment/Labor Industry. Many have worked at or with government agencies across the United States. We come to the table with an understanding of your industry, its challenges, and what might be needed for an effective solution.

  • Open Architecture. RSI designs its software so that our customers can have full, secure access and control over their data. This means that they are enabled to leverage the power of their data without having to rely on RSI.

  • Industry Leading. RSI and its team are at the forefront of implementing the latest technology into Unemployment Tax Systems. This means that the solutions we deliver are designed to be long lasting and can evolve with your organization.

Modules + Add-Ons

RSI’s SOA design means that each of its components can function as a standalone solution, or work together as a powerful, integrated system. RSI also offers a host of additional add-ons and features to extend the functionality of your UI system.

Labor Premier’s Integrated Tax Processor provides turnkey support for all of the agency’s key processing functions. It consists of: Taxpayer Portal, Channel Management, Entity Identification, Tax Processing, Taxpayer Accounting, and Revenue Accounting.

The Taxpayer Portal provides business and individuals with access to online services such as filing, chat, and account info. With robust permission levels and access rights, the portal improves customer service and reduces agency costs and workloads.

Collectors can manage their inventories more effectively with Collections Manager’s single point-of-access, which allows for easier detection of key information like addresses, taxpayer assets, and potential liable parties.

UI Integrity Warehouse is a labor-specific usage of the Revenue Premier Portfolio Warehouse which will use files/data loaded from a State Department of Labor to identify fraud and abuse of benefits claims. Similar to Portfolio Warehouse, it can be sold on a stand-alone basis.

Using powerful tools such as data mining, ad hoc reporting, and Online Analytical Processing (OLAP), agencies can enhance their data analysis and reporting to increase the overall effectiveness of their compliance initiatives.

Using optical character recognition software (OCR), RSI integrates with 3rd-party systems or enlists a scanning & imaging partner to digitize paper-based taxpayer information, saving the agency time and optimizing their database management efforts.

Using AI and Machine Learning, AIM saves users time and generates intelligent insights through predictive and statistical models based on client specific outcomes. AIM can advise users to perform certain actions and even automate certain functions.

REVA is RSI’s ADA compliant, secure, and adaptable digital assistant that saves time for Call Center staff. Using either speech or type mode, REVA speeds up workflows with simple commands that can access specific pages or search for information.

A cashiering system allows a government entity to take over-the-counter payment methods to fulfill taxpayer obligations and quickly process transactions. Once balanced, transactions are sent to Revenue Premier via RPE’s Channel Management module.

Premier Alert allows people to receive alerts on their mobile phones based on the benefits claims submitted with the Department of Labor. Premier Alert gives taxpayers a seamless user experience to follow their claim anywhere, anytime.

RSI Works brings the job search into the claim and certification filing process. Designed to work with any web-based claims system, RSI Works provides claimants with qualifying jobs and follows-up with them weekly, all as part of the filing process.

Other Solutions

RSI has solutions and products that solve the challenges of customers in many different industries. Discover our other solutions and learn more about how RSI can help you.

Revenue Premier

RSI’s comprehensive and advanced Integrated Tax System (ITS) designed specifically for Tax and Revenue agencies.

Property Premier

A Real Property Tax System designed to reduce redundancy and create efficiency for local revenue agencies.

IFTA/IRP

Revenue Premier’s Audit Manager and Workpapers Toolkit make staying compliant with IFTA/IPR requirements simple and easy.

Learn More About Labor Premier

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